Hello, this is Prettybusy.
We would like to sincerely thank all of Solomon’s descendants for always visiting Hell and showing us your
continued love and support.
We would like to sincerely apologize for the issue that occurred after the previous update, where some
descendants were unable to properly view the latest event or make progress on achievements.
We have confirmed that this issue occurred because, after the 8/5 update, the latest version update notification
feature did not function properly for a certain period of time. As a result, Solomon’s descendants who
accessed the game using a version prior to the update were affected.
We deeply apologize for the frustration and inconvenience this caused during your precious time spent
playing the game.
The issue has now been resolved, and the game will properly prompt you to update to the latest version
upon launch.
■ Issue Details & Resolution
- Issue: Unable to access achievements and the new event
- Resolution: Added a prompt to update to the latest version when launching the app
- Please update to the latest version by following the notification displayed when accessing the game.
After updating, you will be able to play normally.
※ As additional data will be downloaded during the update, we recommend updating in a
Wi-Fi environment whenever possible.
■ Apology Compensation Information
As an apology to all Solomon’s descendants who experienced issues accessing achievements and events,
we have prepared the following compensation rewards.
- Eligible Recipients: Solomon’s descendants who played the previous version after the
8/5 maintenance update and before the issue was fixed on 8/6
- Compensation Details
👉🏻 The achievement counts for achievements that could not be completed
during the affected period have been adjusted accordingly under
[Achievements > Weekly Achievements].
After the temporary maintenance, please check your achievement progress under
[Achievements > Weekly Achievements] and claim your rewards.
👉🏻 We have sent the following compensation rewards to the mailboxes of descendants
who experienced the issue,
[Free Guilty Gem x30, Solomon’s Tears x3, Action Power x500].
Please claim the rewards from your mailbox before 8/13 23:59 KST.
Going forward, we will pay even closer attention to every step of the update process to ensure that our
descendants do not experience any further inconvenience or difficulties.
Once again, we sincerely thank all Solomon’s descendants who continued to visit Hell despite experiencing
this issue and for your understanding and patience.
